Most frequently asked questions
TERMS AND CONDITIONS
Below are the general terms of trade for users of Solidstore.com, driven and owned by DK Company Online A/S, Thrigesvej 2, 7430 Ikast, Denmark, CVR 19778649.
For your clarity, we have gone to great lengths to describe the terms and conditions so understandable and short as possible. We recommend that you read the terms of trade before buying at the web-shop Solidstore.com.
For easier navigation, we have divided our terms of trade into the following sections. You can navigate directly to the different sections by tapping them.
How do I place an order on the Solidstore.com?
To complete a correct order of goods at Solidstore.com, proceed through the following five (5) steps.
- 1) Find the item (s) you want, choose your size, put it in the shopping cart and then proceed to the basket
- In the shopping cart you can browse your selected items, possibly use a gift code (if you own such a) and then choose your preferred delivery method. In connection to the latter you may be prompted to enter your zip code, phone number, and request a delivery point, if required for that delivery method. Next, proceed to the next step
Regarding gift codes (also called discount codes) you should be aware that you cannot combine more of these in the same purchase. When you add a gift code, you can immediately see that your total amount has been written down. Read more, about gift codes under the "Prices" section.
- After you have proceeded from the shopping cart, please enter your personal information including name, address, etc., as this information helps to ensure that your parcel will reach you correctly. All information provided is also kept safe and confidential in accordance with applicable legislation.
Finally, please accept these Terms of Service by ticking the box "I Accept Terms of Service" as it is required to complete your order. At this stage you also have the option to choose another delivery address from the billing address (e.g. gift purchases, etc.) and you also have the option to subscribe to our inspiring newsletter, filled with the latest fashion trends, great deals and much more
- After you have entered your information and accepted the terms of trade, you must select the payment method you wish to use in the next step. At this stage, you also can review your shipping and billing information
- Finally, you will be taken to the payment window, where you will be asked to enter credit card information in connection with purchase on debit card and the like
Once you have placed your order, you will receive a receipt on your informed email address confirming receipt of your order. Immediately after the parcel is shipped from our warehouse, you will receive an e-mail with your parcels unique tracking number (Track and Trace Number) and an order confirmation.
Please note that you are responsible for the information you provide on the order, as we do not check or validate these at the back end.
Changes and annulment of the order
When the order has been processed it is not possible to cancel or modify the order.
If you regret your purchase, we kindly ask you to refuse the receipt of the parcel or receive the parcel and return the parcel with same shipping method, you received your order with.
You have the possibility to have your parcel sent with DHL EXPRESS.
Prices for the delivery is shown in the next section.
- EXPRESS : Delivery is between 4-6 working days.
All prices on Solidstore.com are daily prices and quoted in € excl. VAT and other taxes.
Prices on delivery
The price you pay for delivery is DHL Express Zone rate.
Calculation of discount
In cases where you get the option to use a gift code (also called discount code), your discount will be distributed weightily on all line items.
For example, if you have a gift code of €50, then the discount will be distributed on all items in your shopping cart, with the most discount on the highest value items. A shirt for €100 will therefore receive a larger part of the total discount of €50. than a shirt for €75 etc.
If you have a gift code with a percentage discount (eg 10%), you will get 10% on each item in your shopping cart.
Please note that some gift codes do not apply to selected brands or to already discounted items, so in these cases you will not see a discount deducted from these items.
When you shop at Solidstore.com your payment takes place in a secure environment. No one (except yourself) can read your credit card information or other sensitive payment information as all these data are encrypted. You can confirm that this is a safe place to shop, in one of the following two (2) ways.
- A padlock is displayed in the address bar at the top of your browser, indicating that the connection is secure and that all your information is private
- We use encrypted HTTPS protocol, which is also indicated in the address bar. This type of encryption is the same type of encryption you find on your online bank, on the TAX website, etc.
At Solidstore.com you can pay with VISA and MasterCard. We are working on adding new payment methods.
When paying by credit card, which is also free of charge, we will not deduct the money until your order has been processed and we can never withdraw a larger amount than what you have approved in connection with the payment.
If you have bought something that is not suitable for size or taste, you are of course welcome to return the item (s) it concerns. You have thirty (30) days full return from the day you receive your package or from the day your package lands at the desired service point
How to return items ordered on Solidstore.com
If you have any questions about return, please contact our customer service at +45 88 44 15 74 or on mail: [email protected].
In order to facilitate the processing time, and thus also increase the speed of when you get your money back, it is very important that you fill out and enclose the returned return bill with reason codes for your return (s).
Return of goods is at your own risk and you are responsible for ensuring that the contents of the return package are properly packaged.
In addition, return packages must NEVER be sent without shipment or per. COD.
How to exchange goods ordered at Solidstore.com
If you wish to change to a different size or colour, please place a new order at Solidstore.com and then send the unwanted item back to us. In this way you will receive the correct item (s) as soon as possible and the money for the return goods will be credited within five (5) business days of arrival to our warehouse.
All refunds will be made within five (5) business days after arrival to our warehouse, after which the money should be visible on your account. If you have paid with MasterCard, however, it may take up to thirty (30) days before the money is visible on your account.
Return of Christmas presents
All products purchased during the period 1 November to 23 December are considered Christmas gifts, which means that all orders placed during this period can be returned until January 31st.
Please return goods in good, undamaged and unused condition to expect a refund of the purchase price of the product. If goods are not returned in substantially the same condition as delivery (including original brands), then we reserve the right to refund you a lesser amount than the original purchase value, which will usually accrue to €. 0 as we can’t resell. used goods.
You are of course welcome to try the item to estimate size, fit, etc. without affecting the value of the item.
Of course, the above is not valid for approved claims for good which have already been used.
All products purchased on Solidstore.com are, of course, covered by twenty-four (24) months of complaint if the complaint is justified and consequently not due to improper use of the product or other damaging behaviour. A complaint must always be made within "reasonable time" after the defect or damage has been discovered, which will usually be within a two (2) month period after the complaint has been discovered.
Approved claims will, in cases where possible, be exchanged and otherwise a refund of the purchase price will be made. Repayments are credited to the payment card you used to complete the order.
Be aware that both inside and outside can be surplus colour in products made of leather material. There is no guarantee that contamination can’t occur, however, this can be prevented by impregnating the product.
When you want to complain about a product, please complete the return note that came with your order with the correct reason code for the complaint and then return the item back to us. Should you have any questions, please contact our customer service at +45 88 44 15 74 or by mail [email protected].
If you have any questions about the content of these terms and conditions regarding Solidstore.com, do not hesitate to contact our great customer service at +45 88 44 15 74 or by mail [email protected]. The opening hours for our customer service department are as follows:
Monday – Thursday from 09-16
Friday from 09-13
Saturday – Sunday are closed
We do not disclose your personal information to third parties without your consent. In connection. that you place an order on Solidstore.com, you agree that we must pass selected information to. Trustpilot and the freight carrier you choose to deliver your parcel as this information helps us to provide the best possible service for you, for example to be able to deliver your parcel to the correct address.
You can read more about our processing of personal data here.
All agreements on Solidstore.com are made in Danish and with DK Company Online A/S. We reserve the right for price errors.